Simply type in your address in the search bar of the coverage map at www.meandyoumobile.co.za to see if you’re covered.

Within 1-7 business days.

Yes. You will be required to have a copy of your ID and proof of residence available when your SIM is delivered, and you (the account holder) must sign for it in person. You will also need to upload these RICA documents online when activating your FLTE Sim.

Your SIM card will activate within 30 minutes after inserting it into an approved router. In extreme cases it can take up to 72 hours, but this is very unlikely. Should you have any trouble connecting after 30 minutes, please reboot your router and try again.

MTN only allow devices which have been network approved by MTN. This range of devices includes; Huawei B525, Huawei B612, Huawei B618 and ZTE MF286

The MTN Fixed LTE service is designed to be used at your home or office at a specific location, and MTN will lock the service to the address (location) for where you place an order to use the service.

You can request to have your Fixed LTE service moved to another location up to a max of 2 times per calendar year. Contact customer care on 0861333110 or FREE from your me&you Mobile SIM or login at www.meandyoumobile.co.za and select the ‘Update Address’ menu option and follow the instructions

Our MTN Fixed LTE services can only be used in areas with coverage. If you're moving to an area without coverage, our cancellations process is quite simple and easy. Contact customer care on 0861333110 or FREE from your me&you Mobile SIM for assistance.

Yes, as long as they’re used at the addresses where the application for each is placed.

No. All our MTN Fixed LTE packages are offered on a month-to-month basis.

Yes, top-ups are available online at www.meandyoumobile.co.za by selecting the recharge option from the menu (which will prompt you to login), or login to your ‘Manage Area’ directly and select the FLTE sim you want to recharge/top-up, click ‘Manage’ and select the desired Top-Up bundle from the drop-down menu.

Yes. All Fixed LTE packages can be upgraded or downgraded via your ‘Manage Area’ or by contacting customer care on 0861333110 or FREE from your me&you Mobile SIM. Note that package changes will only be effective on the 1st of the following month, regardless of when in the month the request is made or whether it is an upgrade or downgrade.

All Fixed LTE packages are charged pro-rata. So, if you sign up halfway through the month you will pay half the monthly fee and receive half the data for the rest of the month.

In-bundle data (Meaning the data allocated as part of the monthly package) does not roll over and will be forfeited at the end of each calendar month should you not use it all. Top-Up data will roll over for an additional 30 days, meaning your top-Up data is valid for 60 days from date of purchase.

To view your data usage, login at www.meandyoumobile.co.za, select the FLTE SIM, click ‘Manage’.

Should you wish to cancel your month to month Fixed LTE package, please contact Customer Care on 0861333110 or FREE from your me&you Mobile SIM

In the event that your MTN Fixed LTE sim is lost, stolen or damaged, you will be required to order a new one. Please contact customer care on 0861333110 or FREE from your me&you Mobile SIM to order your replacement sim and to ensure any leftover data on your account is transferred to your replacement line.

In the event that your MTN Fixed LTE has been barred, please contact customer care on 0861333110 or FREE from your me&you Mobile SIM to have one of our support agents assist you.

MTN Fixed LTE will only provide a public dynamic IP address for their Fixed LTE service.

The MTN Fixed LTE coverage map is generated specifically based on capacity and network availability, so although you'll be sharing the network with mobile LTE subscribers within the Fixed LTE coverage area, you won't be impacted by congestion issues. Using your MTN approved router will ensure that it has the correct firmware configuration to allow MTN to make the most efficient use of spectrum which does not get allocated to mobile LTE subscribers.

LTE is a wireless technology influenced by many factors and can therefore not guarantee a consistent speed. The device used plays an important role in us giving you a great speed experience, which is why we recommend using only an approved by MTN router, where you can experience speeds from 1Mbps to maximum speeds of up to 150Mbps*. Also, because of the nature of the wireless network, we cannot offer any SLA's on the service.

An eSIM is a digital SIM that allows you to activate a cellular plan without having to use a physical SIM.

The eSIM follows the same rules and regulations as a physical SIM, so just follow the steps as you would with a Physical SIM and once activated, that’s where the ease comes in, you just capture a QR code and you’re done.

Don’t worry. Just log into your My Account area and you will see all the details and the QR code stored. Just Point, Shoot and capture it again.

Great news – you don’t ever have to have a physical SIM again. If your phone allows, you can just register the eSIM from the start and off you go. An eSIM can do your Primary and you can even have a secondary eSIM.

You sure can, as long as that device has eSIM functionality. Check out if your new phone is eSIM enabled.

Just sign up to one of our deals or build a deal, and choose eSIM as the prefers SIM choice. Easy Peasy.

You don’t have to worry about losing your SIM again. You don’t have to wait for delivery of a physical SIM. You can choose to have 2 different networks so when Eskom turn the lights off, you don’t have to stop browsing or working. You can turn it on and off with a click of a button. You can easily switch between different SIM cards and so have different Data plans as example as a secondary active SIM.

That’s the best part you can and so you don’t even lose your number. It takes the same time as porting a physical card, so up to 48 hours.

YES – just contact our customer care team by chat, email on support@meandyoumobile.co.za, or dial 135 from your current me&you SIM or call in to 0860,133 3110 or log into your My Account area, and you can start the swap.